Customer service

Shipping information

We ship worldwide with UPS Standard or Express Saver depending on your location so you should expect around 3-5 business days for your order to reach you. Consider the estimated delivery time a guideline and make sure to stay up-dated for exact information.

All orders will require a signature or a power of attorney upon delivery.

Taxes and duties

All countries within the European Union are shipped DDP (Delivery Duty Paid) meaning taxes and duties are included in the final price.

For the rest of the world please note the customer is responsible for this according to local rules and regulations as taxes and duties are not included in your final price.

Returns & exchanges

Purchases made on bumsociety.com are eligible for return within 14 days of delivery. All items must be unworn and in their original condition, with all original packaging intact to be eligible for return. Please note that the shipping costs are at the responsibility of the customer.

If you wish to return or exchange your order start out by sending an e-mail to returns@bumsociety.com, put your order No in the subject line and await further information.

SPECIAL NOTE: Any item that have been uniquely customized for the customer are not eligible for returns or refunds. Preorders are eligible for exchanges.